This post could just end here, but for me, the tour did have one more notable aspect, the tour guides. These two guides are responsible for the overall experience, but it takes extra care to make an attraction like a zip line tour both safe and fun. As a guide, a level of professionalism must be infused with a dose of “fun.” You’re selling an adventure, an experience, but at the same time, there is a level of risk as you are hooking guests to a contraption hooked to a line that spans half a mile through a Smoky Mountain valley.
These guides have had great training. They answered all questions, double and triple checked each lock, strap, and buckle. Most importantly though, on an adventure, thousands of feet in the air, careening down a wire at 40mph, I had “fun,” and felt safe.
There are different types of businesses that sell “fun,” and when they’re done right, it’s not just a zip line tour, it’s an experience.